BAYADA Habilitation
Performance Indicators

Annually, BAYADA Habilitation establishes indicators as a way to evaluate our performance as a provider and our ability to achieve optimal outcomes for our clients through our programs and services.  This information is shared with our clients, their families, our employees, and other interested stakeholders.

With guidelines from our international accrediting body, the Commission on Accreditation of Rehabilitation Facilities (CARF), we analyze our performance for service delivery in the following four areas: effectiveness of services, efficiency of services, access to services, and satisfaction with services.

Performance Indicators for April 2011 – March 2012:

Effectiveness of Services

1. 90% of our clients served had no change in the level, or a decreased level (improved) level on their NC Support Needs Assessment Profile (NC-SNAP).
2. 100% of our clients/family members agree or strongly agree with the statement: "I am [my family member is] safe with BAYADA."
3. 100% of our clients/family members agree or strongly agree with the statement:  "I [my family member] am doing better in daily activities."
4. 98% of our clients agree or strongly agree with the statement:  "With staff, I [my family member] fully participate in community activities of my [his or her] choice and preference."
5. 100% of our clients agreed or strongly agreed with the statement:  "All of my [my family member’s] physical health needs are fully addressed."
6. 94% of our clients agreed or strongly agreed with the statement: "I am [my family member is] better at handling stress."
7. 98% of our clients agreed or strongly agreed with the statement:  "Services are available at times that are appropriate for me."

Efficiency of Services

1. 91% of our cases are started within 14 days of when services are authorized by the Utilization Management vendor.
2. 98% of community Case Managers or Care Coordinators agreed or strongly agreed with the statement:  "Individuals who request services, and meet the requirements for admission for services to BAYADA, are admitted in a timely manner."

Access of Services

1. 10. 96% of community Case Managers or Care Coordinators agreed or strongly agreed with the statement:  "Requests for information about our services, or about individual receiving services from BAYADA, are responded to in a timely manner."
2. We exceeded our stated goal of admitting 40 new clients and actually admitted 59 new clients for BAYADA Habilitation services.

Satisfaction with Services

1. 83% of our employees reported that overall, they are satisfied with the employment with BAYADA.
2. 91% of communicate Case Managers or Care Coordinators agreed or strongly agreed with the statement:  "I would recommend BAYADA to a family member or friend without hesitation."
3. 100% of our clients/their family members agreed or strongly agreed with the statement:  "Staff is providing a high level of quality care."